Privacy policy

Last Updated: 24 May 2026

HKSKINCART ("we", "us") takes your privacy seriously. This Privacy Policy explains the types of personal data we may collect, use, retain and disclose when you use our website, register as a member, place an order, contact our customer service team, or participate in promotional activities — as well as the rights and choices you have regarding that data.

By using this website or providing us with your personal data, you confirm that you have read and understood this Privacy Policy. If you do not agree with any part of this Privacy Policy, you may still browse the website; however, certain features (such as placing orders and member services) may not be available to you.

1. Types of Personal Data We Collect

Depending on how you use our services, we may collect the following types of data:

  • Identity & Contact Data: Name, phone number, email address, delivery address, and billing address (where applicable).
  • Order & Transaction Data: Items purchased, quantities, amounts, discounts, order status, and returns/exchange/refund records (where applicable).
  • Payment-Related Data: Payment method, payment status, and transaction reference data. (Under normal circumstances, we do not store full credit card numbers or security codes; such data is typically handled by our payment service providers.)
  • Customer Service & Communications Data: Enquiries, messages, complaint handling, and records of email/WhatsApp communications with us.
  • Technical & Usage Data: IP address, device/browser information, language, timestamps, and website browsing and click behaviour (e.g. via cookies).
  • Third-Party Login Data (where applicable): If you sign in or register using Google or Facebook, we may receive basic account data provided by that third-party platform (such as your name, email address, public profile, or data within the authorised scope) in order to create or manage your account and provide our services.

2. Why We Collect and How We Use Personal Data

The primary purposes for which we collect and use personal data include:

  • Processing orders, payments, shipments, delivery, returns, exchanges, and refund arrangements.
  • Creating and managing member accounts, providing after-sales service, responding to enquiries, and handling disputes.
  • Improving the website and service experience (including traffic analytics, operational analysis, system maintenance, and debugging).
  • Preventing fraud, misuse, and suspicious transactions, and enhancing transaction security.
  • Direct marketing purposes where you have given your consent (see Section 6).
  • Complying with legal requirements, court orders, or requests from government or regulatory authorities.

3. How We Retain and Protect Your Personal Data

We implement reasonable administrative, technical, and security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method can guarantee absolute security; to the extent permitted by law, we are not liable for security incidents resulting from force majeure or circumstances beyond our reasonable control.

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

4. Do We Disclose or Share Personal Data?

We do not sell your personal data. We only disclose or share your data with the following categories of third parties on a "need-to-know" basis in order to provide our services or complete transactions:

  • E-commerce Platform & Technology Service Providers: This website is hosted on the e-commerce platform provided by Shopify Inc. (headquartered in Canada). Shopify may store and process your personal data across its global data centres (including those in the United States, Canada, the European Union, and elsewhere) and handles such data in accordance with its own privacy policy. You may refer to the Shopify Privacy Policy here: https://www.shopify.com/legal/privacy
  • Payment Service Providers: For the purposes of processing payments, risk management, and fraud prevention.
  • Logistics & Delivery Service Providers: For arranging delivery, providing tracking information, and obtaining proof of delivery.
  • Disclosure Required by Law: Where required to comply with legal obligations, court orders, or requests from law enforcement or regulatory authorities.

If you use any third-party services via this website (such as third-party payment providers, third-party applications, or externally linked websites), those third parties will handle your data in accordance with their own privacy policies. We are not responsible for the privacy practices of such third parties. We recommend that you read their privacy policies before use.

5. Cookies and Similar Tracking Technologies

We may use cookies or similar technologies to provide essential website functionality, remember your preferences, analyse traffic, and improve your browsing experience. You may disable or delete cookies through your browser settings; however, certain features (such as login and shopping cart functionality) may be affected.

Examples of cookie categories we may use:

  • Necessary / Essential Cookies: Required for core website functions such as login, shopping cart, and security.
  • Functional Cookies: Used to remember your preferences (e.g. language, login status) to enhance your experience.
  • Analytics / Statistics Cookies: Used to understand website traffic and usage patterns in order to improve website performance (typically analysed in aggregate form).

6. Direct Marketing (Promotional Messages)

Where you have given your consent, we may use your personal data to send you promotional messages (such as offers, discounts, and the latest product updates) via channels including but not limited to: email, SMS, WhatsApp, or other means of communication.

You may opt out (unsubscribe / stop receiving promotional messages) at any time. If you no longer wish to receive promotional messages from us, please contact us via:

  • Email: info@hkskincart.com (please state "Stop Direct Marketing / Unsubscribe" and provide your email address or phone number)
  • WhatsApp Enquiry Line: +852 6677 3474

7. Your Rights: Access, Correction & Erasure

You may contact us to access or correct your personal data. Subject to applicable legal requirements and legitimate operational needs, you may also request the deletion of your data or the withdrawal of your consent. We may take reasonable steps to verify your identity before processing your request.

Processing Timeframe: We will generally process your request within a reasonable period after verifying your identity (e.g. within 7 calendar days), although an extension may be required where justified by legal or legitimate operational grounds.

8. Children's Privacy

This website is not directed at children under the age of 13. We do not knowingly collect personal data from children under 13. If you are a parent or guardian and believe that a child has provided us with personal data, please contact us so that we may take appropriate action.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will take effect upon publication on this page. We recommend that you check back periodically to stay informed of the latest version.

10. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us at:

  • Email: info@hkskincart.com
  • WhatsApp Enquiries: +852 6677 3474

Related pages: Terms of Service ・ Returns & Exchange Policy ・ Shipping Policy