HKSKINCART Privacy Policy

Last updated: February 9, 2026

HKSKINCART (“we”, “us”, “our”) values your privacy. This Privacy Policy explains the types of personal data we may collect, use, store and disclose when you use our website, register an account, place an order, contact customer service, or participate in promotional activities, as well as the rights and choices you have regarding such data.

By using our website or providing personal data to us, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Privacy Policy, you may still browse the website, but certain functions (such as placing orders or membership services) may not be available.

1. Types of Personal Data We Collect

Depending on how you use our services, we may collect the following types of data:

• Identity & contact data: Name, phone number, email address, delivery address, billing address (if applicable).
• Order & transaction data: Items purchased, quantity, amount, discounts, order status, return/exchange/refund records (if applicable).
• Payment-related data: Payment method, payment status, and transaction identifiers.
  (In general, we do not store full card numbers or security codes; such information is typically handled by payment service providers.)
• Customer service & communications data: Your inquiries, messages, complaint handling, and email/WhatsApp communication records.
• Technical & usage data: IP address, device/browser information, language, timestamps, and on-site browsing/click activities (e.g., via cookies).

2. Why We Collect and How We Use Personal Data

The main purposes for collecting and using personal data include:

1. Processing orders, payments, dispatch, delivery, exchanges/returns, and refunds.
2. Creating and managing member accounts, providing after-sales service, responding to inquiries, and handling disputes.
3. Improving website and service experience (including traffic analytics, operational analysis, system maintenance, and troubleshooting).
4. Preventing fraud, misuse, suspicious transactions, and enhancing transaction security.
5. With your consent, sending direct marketing communications (see Section 6).
6. Complying with legal requirements, court orders, or requests from government/regulatory authorities.

3. How We Store and Protect Your Personal Data

We take reasonable administrative, technical, and security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method can be guaranteed to be 100% secure. To the extent permitted by law, we are not responsible for security incidents caused by force majeure or events beyond our reasonable control.

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

4. Do We Disclose or Share Personal Data?

We do not sell your personal data. We only disclose/share relevant data to the following categories of third parties on a “need-to-know” basis in order to provide services or complete transactions:

• E-commerce platform & technical service providers: Such as service providers supporting our website system and related functions (including SHOPLINE).
• Payment service providers: For payment processing, risk management, and anti-fraud.
• Logistics/delivery service providers: For arranging delivery, tracking, and proof of delivery.
• Legal disclosure: To comply with laws, court orders, law enforcement, or regulatory requirements.

If you use any third-party services through our website (such as third-party payment services, apps, or external links), those third parties will process your data in accordance with their own privacy policies. We are not responsible for their privacy practices. We recommend reviewing their privacy policies before using such services.

5. Cookies and Similar Tracking Technologies

We may use cookies or similar technologies to enable essential website functions, remember preferences, analyze traffic, and improve user experience. You can disable or delete cookies in your browser settings; however, some functions (such as login or cart features) may be affected.

6. Direct Marketing (Promotional Messages)

With your consent, we may use your personal data to send you promotional messages (such as offers, discounts, or product updates) via channels including but not limited to email, SMS, WhatsApp, or other communication methods.

You may opt out at any time. If you no longer wish to receive promotional messages from us, please contact us using the methods below:

• Email: info@hkskincart.com (Please write “Stop Direct Marketing / Unsubscribe” and provide your email/phone number)
• WhatsApp: +852 6677 3474 (same as above)

7. Your Rights: Access, Correction, and Deletion

You may contact us to access or correct your personal data. Subject to applicable laws and reasonable operational needs, you may also request deletion of data or withdrawal of consent. Before processing your request, we may take reasonable steps to verify your identity.

8. Minors

This website is not primarily intended for minors. If you are a minor, please use this website and provide data only with the consent and supervision of a parent or guardian.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Updates take effect once posted on this page. We recommend checking this page periodically for the latest version.

10. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact:

• Email: info@hkskincart.com
• WhatsApp: +852 6677 3474

Related pages: Terms & Conditions ・ Return & Refund Policy ・ Delivery Policy